Empowered: Unleash Your Employees, Energize Your Customers, And Transform Your Business

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Is your company empowered for success?You know it's happening within your organization. Your people - using low-cost, accessible technology - are connecting with customers and building innovative new solutions. But who are these creative problem solvers? How can you lead them? How can you be one? We call them HEROes: highly empowered and resourceful operatives. Your company needs them because, in ...

Audible Audiobook::::
Listening Length: 6 hours and 43 minutes
Program Type: Audiobook
Version: Unabridged
Publisher: Gildan Media, LLC
Audible.com Release Date: September 14, 2010
Language: English
Format: PDF ePub Text TXT fb2 book

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Highly Empowered Resourceful Operatives - HEROs - are innovative agile risk-takers who take technology into their own hands and use it to create solutions for customer problems, according to Josh Bernoff and Ted Schadler in this book. Social technolo...

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twitter, iPhones, Facebook, YouTube, and an ever-evolving torrent of web information, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.In Empowered, Forrester's Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes.The truth is, a third of your information workers already use commonly available technologies that your company does not sanction. Empowered gives you a prescription for embracing this covert innovation. At the heart of a HERO-powered business is a new pact between these employees, company managers, and IT: HEROes build new solutions to meet customer needs, management sets clear rules while encouraging experimentation, and IT expands its role to both support and secure these business solutions.Fueled by data from Forrester Research, Empowered is packed with the business tools and information necessary to move your organization several steps ahead of the competition:Statistical analysis of the 16 percent of customers who account for 80 percent of online influenceThe HERO index: a scorecard of the industries and departments with the most - and the fewest - HEROesThe game plan for IT's new role as a key partner in technology empowerment throughout the companyDozens of case studies and examples from firms in every industry, from retail to business services